Frequently Asked Questions
Can you Service or restore my clock?
YES
We can Service or Restore any Clock and get it looking presentable again. If you’re a local in Adelaide and happy to drop-off your clock for a FREE assessment, we will be more than happy to assist.
If your clock requires replacement parts or a full service with guarantee, we have a local qualified watchmaker on hand which can provide a FREE separate quote.
Will you Accept Donations?
YES
We are all for Antique and Vintage clock's plus home decor items not to be sent to the scrap heap. Regardless of its condition, we are very passionate in reviving it and giving it a new life for another to enjoy.
When will my item be posted?
NEXT BUSINESS DAY
We send all our items the next business day via Parcel or Express Post with a Tracking ID, Australia-wide.
Delivery typically takes 3-7 business days. For international orders, please allow 9-25 business days, though some countries may not currently accept deliveries due to COVID-19 restrictions.
Local pickups in Adelaide are available by appointment within 7 days of purchase.
Do you pack your items well?
YES
All our pre-loved items are packed by hand. We take great pride in our packing process. We always put in the extra effort and strive to pack our items for post also for pick-ups to the best of our ability to minimize any possible damage on its journey.
When and where can I Pick-up/Drop-off?
SEATON, ADELAIDE S.A.
Bookings are essential. Once payment for your order is complete, you will be notified with the full pickup location details and an appointment will be scheduled.
Any additional purchases on site can be made by CASH or PayPal only.
Also please note that we are not a physical store, so we kindly ask that you provide us with a specific DAY and TIME within the listed hours that works best for you.
This will allow us to arrange for someone to be present on site.
Booking Times:
Monday: Closed
Tue - Fri: 10am ~ 4pm
Saturday: 11am ~ 2pm
Sunday: 11am ~ 2pm
Are you a Retail Store? Can I view items?
NO
Unfortunately, we are not a regular retail store. All our items are stored and picked up from a private residential location. No viewing or purchasing any items unless you have been scheduled for a purchased pickup.
Do you have a contact number?
NO
As we are not a traditional retail store, email is the best way to reach us. We will happily answer and assist with any of your queries the best we can promptly / same day.
ADELAIDE CLOCKS
PO BOX 4035
SEATON S.A. 5023
What is the condition of your clocks? Do you test them?
YES
All clocks listed in our store undergo a complete overhaul and are tested to ensure they are in working lubricated condition. We take pride in offering quality timepieces that are not only functional but also beautifully presented.
Every single clock goes through a thorough checklist to ensure its functioning and presentable prior to being listed:
- Completely dismantled
- Casing cleaned and/or restored (noted in its description)
- Mechanisms removed, cleaned and lubricated. Either a basic clean or fully serviced by tech (this is noted in items description)
- Every single part/accessory cleaned, repaired or replaced (if applicable)
- Clocks run their full day cycle to check function (from 1 day or up to 31 days)
- Once passed its functioning order, photos and videos are taken (videos if chime clock or movement function)
- Completed items are then placed in queue for listing
If there are any issues with a clock, it will be mentioned in its description. All our clocks are sold as is, and in its currently shown state with no warranty/guarantee. (unless noted otherwise in its description)
Do you have Lay-by?
YES
We have the lay-by option available via PayPal. Its Pay in 4 - Divide your purchase into 4 interest-free instalments. Full details in link below.
Are your items as described?
YES
PHOTOS - we show as many images as possible so it’s clear as to what you are buying
DESCRIPTION - we add as much written description as we know about the item
DIMENSIONS - height, width, depth and weight
VIDEOS - we add one to any item that has sound or may have movement
Please view the items carefully for they are all sold as is. While all care is taken, any errors or omissions in the details are unintentional.
Ensure to contact us with any item queries prior to purchase for we will be more than happy to assist.
How often do you update your inventory?
REGULARLY
Our inventory is updated regularly as we soon as we receive antique and vintage clocks plus home decor.
Upon receiving them, we will completely dismantle, refurbish/restore them and then add the item to our listing queue.
Do you have a specific clock/item in stock?
YES & NO
Our inventory consists of unique antique and vintage clocks sourced from donations.
We do not take requests for specific items, but we regularly update our "New Arrivals" page, so keep an eye out for any clocks that may catch your interest!
Do you take offers?
NO
While we do not accept offers, we provide a variety of Discount options for your convenience.
To access these discounts, simply click on the "DISCOUNTS" link in the menu bar.
Can I return / refund my item?
YES & NO
Returns or refunds will only be accepted within 7 days of purchase if the item is not what was specified in the description, photos or video.
All our vintage and antique clocks are not serviced by specialised technicians therefore are sold as is, and have no service guarantee. (unless noted otherwise in its description)
Returns or refunds are not accepted for items if buyer requests to Post an item that is listed as Pick-up only. (This includes if the item(s) arrives damaged or non-working).
Can you send my items together if I purchase more than one?
YES & NO
If you add more than one item to your cart, and if it’s not too large to be sent by post, then your postal fee amount will be combined and your items will be sent together in one package.
For any large shipments, a courier can be arranged at the best price possible.
Any item marked with free shipping will be sent separately.