Refund Policy

Return process for pre-loved or new items (if applicable)

Our policy lasts 7 days. Returns are only accepted within the 7 days if the item is not what was specified in the description, photos or video.

If the 7 days have gone by since your purchase date, returns/refunds will not be accepted.

Strictly no returns/refunds for items listed originally as "PICK-UP ONLY" and buyer requests to have it shipped. This includes any damage, loss or function. (Buyer has agreed and accepted these risks)

Return policy if item is received damaged in shipping (if applicable)

We are not responsible for the item if it arrives damaged in shipping. But we may offer you the opportunity of a partial refund.

Despite the extra care we take in packing our delicate items, once the items leave our hands it's then dependent on the third party couriers to ensure they arrive safely.

Clear images are to be emailed to us showing the damage to the item(s) and it must be sent within the 7 days of purchase. Item will be reviewed to determine what percent of refund may be offered. Depending on the circumstances the maximum amount of 80% may be offered off the purchased items total. (this does not include the shipping costs)

Buyers are to pay for all shipping costs for returns with a Tracking ID, including if required to be resent.

Shipping

To return your product, mail your item to:

Adelaide Clocks 
PO BOX 4035
Seaton S.A. 5023

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email online@adelaideclocks.com.au